VACANCY NOTICE – Member Service Representative/Teller

GRAND BAY CO-OPERATIVE CREDIT UNION

Applications are hereby invited from suitably qualified persons to fill the position of Member Service Representative/Teller at the Grand Bay Co-operative Credit Union Limited (GBCCU).

JOB SUMMARY

Under the supervision of the Accounting Assistant, the Member Service Representative/Teller of the Grand Bay Cooperative Credit Union provides front desk services to members/customers to include receipt of deposits and loan payments; cashes checks, issues savings withdrawals, records mail deposits; handles customer inquiries and requests; performs accounting and other administrative duties; conducts Western Union transactions; makes recommendations on services and products of the Credit Union; ensures regulatory compliance and oversees compliance with Anti-Money Laundering (AML) / Counter-Financing of Terrorism (CFT) and Credit Union related policies and procedures for all products and services and customer transactions; and assists management in the monitoring & evaluation of its operations & investments. The Member Service Representative/Teller reports directly to the Accounting Assistant.

REQUIREMENTS

ACADEMIC QUALIFICATION

An associate degree in Accounting, Finance, Business Administration, or a related field.

EXPERIENCE

• Previous experience in a teller, member/customer service, banking, credit union, or related financial services position would be an advantage.
• Proficiency in Microsoft Office applications, particularly Excel
• Strong numerical, organizational, and analytical skills
• A high level of integrity, confidentiality, and professionalism
• Good communication and interpersonal skills
• The ability to work effectively both independently and as part of a team

KNOWLEDGE & SKILLS

The ideal candidate should possess:

• Knowledge of basic accounting principles and financial procedures
• Knowledge of bookkeeping and financial record management
• Understanding of confidentiality and data protection practices
• Strong attention to detail and accuracy
• Good problem-solving and analytical skills
• Effective communication and customer service skills
• Time management and organizational abilities
• Ability to meet deadlines and work under pressure
• Computer literacy and proficiency in accounting software would be an asset

Interested candidates should submit a cover letter, Curriculum Vitae (CV) and two (2) references to:

The Human Resource Officer

Grand Bay Co-operative Credit Union Limited

Grand Bay

Commonwealth of Dominica

Or

Email hrofficer@gbccu.com

APPLICATIONS MUST BE SUBMITTED ON OR BEFORE SEPTEMBER 7,

1. 2026. ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.